Flow Fitness – Terms & Conditions
Last updated: 29th August 2025
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Welcome to Flow Fitness! These Terms & Conditions (“Terms”) outline the rules and expectations for using our services. By signing up for classes, purchasing a membership, or accessing our online platform, you agree to these Terms. Please read them carefully.
1. About Us
Flow Fitness is owned and operated by Lauren Ruane (“we,” “us,” “our”). We provide online fitness classes, face-to-face sessions, and related services via subscription and one-off purchases.
2. Membership & Subscriptions
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Access to online classes and resources is available via a monthly subscription purchased through our website.
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Subscriptions renew automatically each month unless cancelled (see Section 6).
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In-person classes may be included within certain membership packages or offered separately.
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Flow Fitness reserves the right to change membership options, pricing, and included services. Any changes will be communicated in advance.
3. Payments
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All payments are processed securely through our website.
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By providing your payment details, you authorise Flow Fitness to charge the applicable fees for your membership or class bookings.
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Prices are listed in GBP and include any applicable taxes.
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Payment must be received before access to classes or services is granted.
4. Class Access & Availability
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Online classes are delivered live and/or on-demand via our platform. You are responsible for ensuring you have the necessary internet connection and equipment to access them.
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In-person classes are held at locations announced by Flow Fitness. Availability is subject to booking and capacity limits.
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We reserve the right to cancel, reschedule, or substitute instructors for any class. Where possible, we will provide notice.
5. Health & Safety
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By participating in any class, you confirm that you are physically fit and able to take part in exercise. If you have any medical concerns, you should consult your doctor before starting.
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Flow Fitness is not responsible for any injuries, health issues, or damages sustained during or after participation in our classes.
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You are responsible for exercising within your limits and ensuring you have a safe workout environment (both online and in-person).
6. Cancellations & Refunds
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Subscriptions: You may cancel your subscription at any time via your account on our website. Access will continue until the end of your current billing cycle.
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Refunds: Payments are non-refundable once processed, except where required by law.
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Flow Fitness does not offer refunds for missed classes (online or in-person).
7. Intellectual Property
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All class content, videos, resources, and materials provided by Flow Fitness remain the property of Flow Fitness and/or the instructor.
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You may not copy, record, share, or distribute any content without prior written consent.
8. Conduct & Community
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Flow Fitness aims to create a safe, supportive environment. Abusive, offensive, or disruptive behaviour will not be tolerated in online or in-person spaces.
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We reserve the right to remove access to services if these standards are not upheld, without refund.
9. Limitation of Liability
To the fullest extent permitted by law, Flow Fitness and Lauren shall not be liable for any loss, injury, or damages arising from your participation in our classes or use of our services.
10. Contact Information
For any questions about these Terms, please contact us:
Flow Fitness
Email: lauren@flowfitness.uk
Website: https://www.flowfitness.uk/
